About Delivery

We know you have a lot of questions and concerns regarding delivery, especially when it comes to last-minute orders. Let us address these and assure you that ordering from us online is hassle-free. Don’t worry, we’ve got you covered!

Delivery

The Next Day Delivery

For fresh and live seafood, availability depends on current stock levels. If your selected items are unavailable, we will contact you before dispatch to confirm replacements or adjustments to your order.

Minimum Order & Delivery Fees

  • Free Delivery: Enjoy free delivery on all orders above SGD 200.

  • Minimum Order: No minimum order required. However, we encourage customers to maximize orders to reach SGD 200 and enjoy free delivery.

  • Delivery Fees:

    • Orders between SGD 180 and SGD 199.99: Delivery fee of SGD 10 applies.
    • Orders below SGD 180: Delivery fee of SGD 25 applies.

Self Pick-Up & Shop Location

Currently, we do not accept walk-ins or self-pick-ups. All orders must be placed online, and our team will ensure your seafood is delivered right to your doorstep.

Reschedule & Cancellation

For any changes, please refer to our Refund Policy for details on rescheduling and cancellation options.

Delivery Time Slots

We offer three delivery time slots to suit your schedule:

  • 10 am - 1 pm
  • 1 pm - 4 pm
  • 4 pm - 7 pm

We recognize that many of our customers host events or dinners around evening hours. If you need delivery between 4 pm and 6 pm, we recommend placing orders early to secure this popular slot, which operates on a first-come, first-served basis. Each slot is capped at 10 orders, so please reach out via WhatsApp to check availability if needed.

Flexible Timing and Special Delivery Requests

We do our best to accommodate last-minute requests:

  • Flexible 1-Hour Window: For example, if you request delivery between 5 pm - 6 pm, we’ll strive to meet this window with minor flexibility for traffic conditions.
  • Exact 30-Minute Window: For deliveries within a specific 30-minute slot (e.g., 5 pm - 5:30 pm), a special delivery fee of SGD 25 applies. For locations such as Tuas, Sentosa, and Kranji, the fee is SGD 40.

Delivery Timeliness and Our Commitment

We work hard to ensure timely deliveries; however, slight delays (10-25 minutes) can occur due to traffic or high demand. In rare cases of a delay over 40 minutes, we will provide a full refund and still ensure your order is delivered.

Our Terms & Conditions for late delivery reflect our commitment to high standards. If we fall short, please contact us, and we will promptly address the issue.

Delivery Packaging

We take care to preserve the quality of your seafood during delivery:

  • Temperature-Controlled Packaging: All items are packed in Styrofoam Boxes to maintain the ideal temperature.
  • Additional Cooling Options: Should you need extra ice or boxes for drinks or other foods, you may request these during checkout for an additional charge.

Delivery Locations

Private Residences (Condominiums, HDBs, and landed properties):

  • Singapore Mainland
  • Sentosa Island

Chalets / Beaches / Villas / Camps:

  • Delivery Point: Delivery will be to the nearest car park.
  • BBQ Pit Drop-Off: For BBQ pit drop-offs involving longer walking distances, a $25 delivery assistance fee applies if the location exceeds a 3-5 minute walk.

 

Locations with Additional Delivery Fees

Certain locations may incur extra delivery fees:

  • Kranji Sanctuary Resort
  • Neo Tiew / Sungei Buloh
  • Lim Chu Kang / Jurong Island / Tuas

If adjustments, such as a change in timing or an additional delivery fee between SGD 30-40, are necessary, we’ll contact you after your order.

Flexible Timing Requests

  • Goodwill Period: If you need delivery within a flexible 1-hour window (e.g., 5 pm - 6 pm), we will do our best to accommodate without additional fees, subject to traffic conditions.

  • Exact Timing Requests: If an exact 30-minute window is required (e.g., 5 pm - 5:30 pm), a $25 fee applies. For precise timing to locations like Sentosa, Tuas, or Kranji, a $40 fee is required due to extended travel time.

Contact Information

For any delivery-related inquiries, please reach out to us:

Missed or Incomplete Deliveries

If an item is missing from your order, we apologize for the inconvenience. Please contact us, and we will either arrange immediate delivery of the missing items or offer a refund.

Delivery Trucks

We use our in-house Cold Trucks for deliveries, ensuring quality control. During peak times, we may engage third-party drivers to meet delivery demand while maintaining our standards.

Delivery Tracking

Currently, we do not offer tracking codes for deliveries. However, we guarantee your order will arrive within the selected delivery window as we strive for reliability and prompt service.

Frequently asked question

Forfresh and live seafood, availability depends on current stock levels. If your selected items are unavailable, we will contact you before dispatch to confirm replacements or adjustments to your order.

Let your customers know if you offer free delivery for certain types of orders

Link to your offers page.

Currently, we do not accept walk-ins or self-pick-ups. All orders must be placed online, and our team will ensure your seafood is delivered right to your doorstep.

For any changes, please refer to ourRefund Policyfor details on rescheduling and cancellation options.

We offer three delivery time slots to suit your schedule:

  • 10 am - 1 pm
  • 1 pm - 4 pm
  • 4 pm - 7 pm

We recognize that many of our customers host events or dinners around evening hours. If you need delivery between 4 pm and 6 pm, we recommend placing orders early to secure this popular slot, which operates on a first-come, first-served basis. Each slot is capped at 10 orders, so please reach out via WhatsApp to check availability if needed.

We do our best to accommodate last-minute requests:

  • Flexible 1-Hour Window: For example, if you request delivery between 5 pm - 6 pm, we’ll strive to meet this window with minor flexibility for traffic conditions.
  • Exact 30-Minute Window: For deliveries within a specific 30-minute slot (e.g., 5 pm - 5:30 pm), a special delivery fee of SGD 25 applies. For locations such as Tuas, Sentosa, and Kranji, the fee is SGD 40.

We work hard to ensure timely deliveries; however, slight delays (10-25 minutes) can occur due to traffic or high demand. In rare cases of a delay over 1 hour, we will provide a full refund and still ensure your order is delivered.

Our Terms & Conditions for late delivery reflect our commitment to high standards. If we fall short, please contact us, and we will promptly address the issue.

We take care to preserve the quality of your seafood during delivery:

  • Temperature-Controlled Packaging: All items are packed in Styrofoam Boxes to maintain the ideal temperature.
  • Additional Cooling Options: Should you need extra ice or boxes for drinks or other foods, you may request these during checkout for an additional charge.

Private Residences (Condominiums, HDBs, and landed properties):

  • Singapore Mainland
  • Sentosa Island

Chalets / Beaches / Villas / Camps:

  • Delivery Point: Delivery will be to the nearest car park.
  • BBQ Pit Drop-Off: For BBQ pit drop-offs involving longer walking distances, a $25 delivery assistance fee applies if the location exceeds a 3-5 minute walk.

Certain locations may incur extra delivery fees:

  • Kranji Sanctuary Resort
  • Neo Tiew / Sungei Buloh
  • Lim Chu Kang / Jurong Island / Tuas

If adjustments, such as a change in timing or an additional delivery fee between SGD 30-40, are necessary, we’ll contact you after your order.
  • Goodwill Period: If you need delivery within a flexible 1-hour window (e.g., 5 pm - 6 pm), we will do our best to accommodate without additional fees, subject to traffic conditions.
  • Exact Timing Requests: If an exact 30-minute window is required (e.g., 5 pm - 5:30 pm), a $25 fee applies. For precise timing to locations like Sentosa, Tuas, or Kranji, a $40 fee is required due to extended travel time.

For any delivery-related inquiries, please reach out to us:

If an item is missing from your order, we apologize for the inconvenience. Please contact us, and we will either arrange immediate delivery of the missing items or offer a refund.

We use ourin-house Cold Trucksfor deliveries, ensuring quality control. During peak times, we may engage third-party drivers to meet delivery demand while maintaining our standards.

Currently, we do not offer tracking codes for deliveries. However, we guarantee your order will arrive within the selected delivery window as we strive for reliability and prompt service.