Privacy policy

Last updated: September 15, 2024

This Privacy Policy describes how seafoodmarket.com.sg (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from seafoodmarket.com.sg (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Contact details such as name, address, phone number, and email
  • Order information such as name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information such as username, password, and security questions
  • Shopping information such as items viewed, cart contents, loyalty points, reviews, referrals, or gift card usage
  • Customer support information provided during communications with us

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services using Cookies, pixels, and similar technologies. Usage Data may include details such as device and browser information, network connection, IP address, and interaction with our Site.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

  • Service providers, such as Shopify, who assist with running our store.
  • Payment processors who collect payment information to fulfill your orders.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process your payments, fulfill your orders, and manage your account.
  • Marketing and Advertising: We may send promotional communications or show you targeted advertisements.
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent activity and secure your account.
  • Communication and Service Improvement: We use your information to provide customer support and improve our Services.

Cookies

We use Cookies to enhance your experience on our Site and analyze web traffic. Cookies help us remember your preferences and tailor our services to you. For more information about the Cookies used by our platform provider, Shopify, see Shopify's Cookie Policy.

You can manage Cookies in your browser settings, but blocking Cookies may affect your experience.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for purposes such as:

  • Service providers (e.g., payment processors, IT support)
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal obligations or to protect our rights and the rights of our users

We do not sell or share your sensitive personal information without your consent.

User-Generated Content

Any content you submit, such as product reviews, may be publicly accessible. We cannot control the privacy or security of information you share publicly.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

Security and Retention of Your Information

We use reasonable measures to protect your information, but no security is guaranteed. We retain personal information as long as necessary to provide Services, resolve disputes, or meet legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct, or restrict the processing of your data. You may also withdraw consent or opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have any complaints about how we process your personal information, please contact us. If you are unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

We may transfer and store your personal information outside your country. For European residents, we rely on Standard Contractual Clauses for data transfers.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@seafoodmarket.com.sg
Address: 1 Kaki Bukit Road 1, #05-29, Singapore, 415934
Phone: +65 8913 8811